The Contractor makes a reservation by accepting information from the Consumer (Customer) for making a reservation through booking sites, postal, telephone and other communication, which allows to establish that the application comes from the Consumer (Customer).
2.2. Booking a room through the Hotel's website is carried out by filling out the form installed on the Hotel's website.
2.3. When concluding a service agreement with the Customer, a booking request form may be established.
The Customer in these Rules means a natural or legal person who has the intention to order or purchase, or who orders or purchases hotel services in accordance with a contract for the provision of hotel services in favor of the Consumer.
2.4. The Contractor applies the following types of booking:
- guaranteed booking;
- non-guaranteed booking.
2.5. The booking is considered valid from the moment the Guest (other person – the Customer of hotel services) receives a notification from the Contractor containing information, including the category of the booked room, its price, booking conditions, and the length of stay at the Hotel. The guest (another person – the Customer of hotel services) has the right to cancel the application in the manner and time specified in the booking confirmation. Depending on the selected fare, the form and terms of payment, the cancellation period, as well as the amount of the penalty for late cancellation of the reservation, may be different.
2.6. When booking, accommodation or free accommodation, the Guest chooses the room category, and the right to choose a specific room belonging to this category remains with the Hotel Administration.
2.7. The Contractor has the right to refuse booking if there are no available rooms on the date specified in the application.
2.8. An advance payment when booking a room is made by the Consumer or the Customer within the time specified by the Contractor or in accordance with the terms of the current special offers, information about which is posted on the Contractor's website on the Internet or online portals selling the Contractor's hotel services.
2.9. If the Consumer (Customer) has not made an advance payment within the prescribed period, the booking is considered non-guaranteed. Payment of the room price for such booking is carried out by the Consumer (Customer) at the price valid on the date of check-in.
2.10. When placing the Consumer, the advance payment is credited to the payment of the cost of living in the room.
2.11. The Consumer does not have the right to demand that the room price agreed upon at the time of booking confirmation be changed to the price valid at another time, including at the time of Hotel accommodation.
2.12. The Consumer (Customer) has the right to cancel the application (cancel the guaranteed reservation) without applying any sanctions to him, if this is provided for by the booking conditions. For bookings made in accordance with the current special offers, other cancellation conditions (cancellation of a guaranteed reservation) may be provided on the Contractor's website on the Internet.
2.13. Cancellation of the reservation is carried out by accepting information from the Consumer (Customer) for cancellation of the reservation by mail, telephone and other communication, which allows to establish that the cancellation of the reservation comes from the Consumer (Customer).
2.14. The contract with the Customer may establish its own cancellation form for each Customer.
2.15. In case of late cancellation of the reservation, late arrival or no-show of the Consumer, the Consumer (Customer) is charged for the actual downtime of the room in the amount of the room price for the first day of stay or in accordance with the conditions specified on the booking platform through which this reservation was made.
2.16. An untimely cancellation of a guaranteed reservation is a refusal received by the Contractor later than 14.00 hours of the day preceding the scheduled arrival date or the dates specified in the special
offers, information about which is posted on the Contractor's website or online portals that sell the Contractor's hotel services on the Internet.
2.17. If the booking is made by the Customer, who is a legal entity or an individual entrepreneur, the terms, amount, terms of making an advance payment, as well as other booking conditions, including the right to book on the terms provided for non-guaranteed booking, may differ from those specified in these Rules and are determined by the contract with the Customer.
2.18. In case of guaranteed booking (if the Guest has made an advance payment for hotel services or paid them in full before the arrival date), the Hotel waits for the Guest until 12:00 on the day following the day of the scheduled arrival.
In case of late cancellation of the reservation (less than 24 hours before the arrival date) or no-show of the Guest, from him or from the person - the Customer of hotel services, a fee is charged for the actual downtime of the room in the amount of the cost of one night's stay. If you are late for more than a day, the guaranteed reservation is canceled.
2.19. In case of non-guaranteed booking, the Hotel waits for the Guest until 14:00 local time on the day of the scheduled arrival (if information about a later check-in time was not provided in advance), after which the reservation is canceled. A late guest can be settled on general terms, subject to availability of rooms.